Customer service FAQ Reservations and tickets FAQ See all FAQs Send us an email Contact American Call us Contact Reservations Come see us Ticket sales centers Report onboard incidents We are committed to providing a safe and respectful environment for all passengers and crew members. American Airlines does not tolerate inappropriate behavior Jan 28, 2024 · The answer is no, making phone calls on a plane is generally prohibited during flight due to potential interference with aircraft systems. Some airlines may allow limited use of cellular services when the aircraft is on the ground or using Wi-Fi calling, but policies vary. Check with your airline for specific rules before making any calls. Jan 23, 2024 · While you cannot use cellular data to make a phone call while in a plane, it’s often possible to make a phone call from an airplane via Wi-Fi. But you need to be aware that some airlines prohibit these calls and a lot of passengers can find it extremely annoying when someone is chatting on the phone. Jun 27, 2025 · In the United States, you cannot make cell phone or video calls on airplanes. The Federal Communications Commission (FCC) prohibits calls on planes. The Federal Aviation Administration (FAA) states that passengers must follow all safety instructions from the crew during the flight. Airlines provide inflight Wi-Fi services that allow passengers to use internet-based communication apps. These Jan 24, 2024 · Plus, European airlines are already letting people make calls mid-flight. Setting rules for when and how to talk on phones can help everyone get along better during a flight. Mar 6, 2024 · Even though it's technologically feasible, don't expect to be able to make cell phone calls on a U.S. airline flight anytime soon. The FCC spent seven years considering a rule change that would have allowed the use of cellular telephones on flights but ultimately abandoned the idea. You can use your cell phone, laptop and other electronic devices onboard until

advised by the flight crew, but phone calls aren't allowed during flight. Please keep these things in mind during taxi, takeoff and landing: Aug 11, 2023 · The EU designated certain frequencies for in-flight 5G technology, which would allow airlines to create an in-flight network capable of handling phone calls. Dec 5, 2025 · Regulations concerning can you make phone calls on a plane vary by country and airline. FAA regulations in the U.S., for instance, do not outright ban phone calls, but airlines can and do set their own rules. Jan 9, 2025 · When it comes to traveling with American Airlines, having access to customer service can make your journey smoother and more enjoyable. Whether you have questions about your flight, need assistance with bookings, or require support during your trip, knowing how to reach American Airlines’ customer service is essential. In this article, we will explore the various options available for