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The Voice of the Customer: An Inside Look at the Contact Center Analytics IndustryIn the modern economy, where customer experience is the ultimate battleground for brand loyalty, the contact center has evolved from a simple cost center into a vital source of business intelligence. The global Contact Center Analytics industry is the ecosystem of technologies and practices dedicated to capturing, analyzing, and acting upon the vast trove of data generated by every...0 Comments 0 Shares 51 Views 0 Reviews