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Learn what you can do if you're not receiving account aign-in verification codes. Notes: Security info doesn't support using phone extensions. Even if you add the proper format, +1 4255551234X12345, the extensions are removed before the call is placed. If you don't see a phone option, it's possible that your organization doesn't allow you to use this option for verification. In this case, you'll need to choose another method or contact your organization's help desk for more